Euler Hermes > Debt collection

What is debt collection?

Trade debt collection is the collecting of overdue payments from businesses that have failed to pay the amount they owe for goods or services provided.
A reliable third party debt collection agency is a common business practice when resolving late payments. Debt collection can be difficult, especially in overseas markets; it's always best to act quickly and with the help of trained and experienced collectors.

Our debt collection services can only be used if you have a credit insurance.

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Time is critical

The sooner we receive your debt details, the quicker we can take actions. We make every effort to collect your overdue accounts pre-legally. However should the debt remain unpaid after amicable efforts are exhausted, legal action may be needed.

If legal action does become necessary, we can offer advice and competitive legal fees from an initial review through to judgment and enforcement. We inform you of all costs up-front and only take action with your agreement.


Euler Hermes Collections provides a global commercial debt collections service with true end-to-end capability.

  • The Euler Hermes name

As a recognised leader within the credit insurance industry, our name has a significant effect on late payers. Taking action and escalating to a third party shows your customer that you are serious about payment.

  • Specialized expertise

Our specialist focus on business-to-business commercial debt collection means that we have both the experience and the expertise to collect your commercial debts effectively in any market.


  • Global business knowledge

As part of the Euler Hermes Group, we have access to the latest business information. In the pursuit of what you are owed, we can often locate key information, or even key individuals, that other collection agencies would simply be unable to trace. 
We have added knowledge through our Credit Intelligence information service, an exceptional network of information sources, drawing on first-hand, up-to-date knowledge of 40 million companies around the world, 7 days a week and 24 hours a day .


  • Our World Collection Network

Our World Collection Network enables us to provide collection services worldwide. Using our experience and knowledge of local markets, we provide a professional service for our clients from pre-legal action through to legal proceedings. We conduct negotiations in a range of languages, working with the intricacies of local legal systems.

  • Financial strength and stability

As your debt collection agency, we regularly recover large sums on your behalf and as a member of the Euler Hermes Group we provide you with the necessary security for a long-term partnership.  Euler Hermes is a company of Allianz, with a turnover of €2.5 billion and a Standard & Poor’s financial rating of AA-.

The danger of unpaid invoices

Did you know that in 20% of the Belgian companies that 50% of the invoices are paid late?
This can lead to severe financial damage, reduced cash flow and a slower growth potential.

Late payments are a regular occurrence in everyday business and are often the cause of cashflow problems. They take up precious time and can damage profit margins.
Managing and avoiding overdue payments can help you focus on running your business more effectively. There are several methods that can help you to both avoid and deal with your overdue payments.

​Watch out for late payment warning signs

Signals of late payment can become visible at an early stage:

  • An increase in requests for trade references.

  • Increasing queries/disputes.

  • Excuses rudeness.

  • Payments become slow or stop, checks are returned.

  • Sudden reductios or increases in orders.

  • High staff turnover.

  • Returned mail.

  • Unavailable contacts.

Remember, if your customers show any of these signs, taking action promptly can make the difference !

10 steps to avoid and manage late payments


Every strong business has a strong credit management policy.
These steps you can take in order help you to avoid and manage late payment:

 1. Know who you are trading with.

 2.  Complete a credit application form.

 3. Agree clear terms and conditions.

 4. Set the right credit terms and limits.

 5. Have a strong credit control process.

 6. Communicate regularly.

 7. Be proactive.

 8. Follow up assertively.

 9. Avoid checks.

10. Have a third party debt collection agency in place.

National debt collection

Our debt collection procedure is build upon actions centered around receiving the payments, this by using a series of escalating letters, telephone conversations, e-mails and (in some markets) visits. We can offer tracking services for debtors that have moved to another adress or that are unreachable. It is our goal to collect the debt by amicable means. Sometimes however it is necessary for our customers to use juridical procedures, we can advize you and take actions in such cases.

International debt collection

Due to time zones, locations and language barrieres, it can be very tricky to receive payments from international debtors. Euler Hermes removes your worries with our integrated World Collection Network of offices and external providers, we are active in over 130 countries.

Your invoices are processed by our World Collection Network and is cashed in by your local office. Our procedure is the same as for national debt collection.

Juridical procedures

Euler Hermes Collections always aims to collect in amicable fashion. However if you wish to continue with juridical procedures, we can take care of the entire procedure, from the first advise to the jurists decision. Before we take action we will inform you of the costs and will advise you according to the costs and chances to win the case. The costs and the timespan of juridical procedures are different for each country. 


Back -up service

The Euler Hermes Collections Back up Service offers peace of mind and security to financiers that extend loans for the securization of market transactions. When a customer is declared insolvent and there are complications, the financiers usually only receive a small part of their payments back.

With the Euler Hermes Collections Back up Service we can cover this risk. This unique solution guarantees that in case of a breach in contract actions are immediately taken. Within 24 hours Euler Hermes sends letters previously agreed upon to inform the customers of the debtors, (in their own language) that the ownership of the payment rest with the financier. This writing is followed by telephone conversations. Our worldwide debt collection solutions will take care of the rest. We use both international and juridical procedures.

As part of the Back up Service, portfolio information are exchanged regularly. Euler Hermes Collections checks all the important details and keep the financier up-to-date about the status of their customers and debtors. On regular moments tests are being done to make sure that Euler Hermes is always ready in case of a breach of contract.

The Euler Hermes Collections Back up Service serves as a safety net to support loans.
Our possibility to react directly in different markets makes this solution unique.


Land of payment

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